Refund & Cancellation Policy

Last Updated: March 2026

At Luno Foundations Library Sdn. Bhd. (“we”, “our”, or “us”), we are dedicated to providing the highest quality educational workshops, technical advisory sessions, and research briefs. This Refund & Cancellation Policy establishes clear guidelines for course cancellations, rescheduling requests, and refund eligibility.

1. Foundation Workshop Cohorts

Because cohort seats are strictly capped at 25 participants to guarantee personalized instructor guidance:

• Cancellation More Than 14 Days Prior to Cohort Start: You are eligible for a 100% full refund of the registration fee, minus standard electronic processing fees.
• Cancellation Between 7 and 14 Days Prior to Start: You are eligible for an 80% partial refund or a 100% credit transfer to a future scheduled cohort within 12 months.
• Cancellation Within 7 Days of Start or After Session 1: Due to committed instructor allocation and reserved laboratory resources, registrations become non-refundable. However, you retain full lifetime access to all recorded lectures, laboratory exercises, and the 180-page reference handbook.

2. 1-on-1 Key Custody Guidance & Team Briefings

• Rescheduling (No Penalty): You may reschedule an advisory session or team briefing at no charge provided notice is received at least 48 hours in advance of the scheduled start time.
• Cancellations with 48+ Hours Notice: Eligible for a 100% full refund.
• Cancellations Under 48 Hours or No-Shows: Subject to a 50% administrative fee to cover reserved faculty preparation time.

3. Commissioned Ecosystem Research Reports

• Pre-Commencement Cancellation: If a commissioned research report is canceled prior to research formalization, a 100% refund of any deposit is issued.
• Work Already Started: Once research synthesis and benchmarking execution have commenced, refunds are prorated according to completed milestones as outlined in your engagement letter.

4. Refund Processing Timeframe & Method

1. Submission: To request a refund or reschedule a session, email contact@smart-axisbase.click with your enrollment confirmation number and reason for the request.
2. Review & Approval: Our admissions desk reviews all requests within 2 business days.
3. Disbursement: Approved refunds are credited directly to the original payment method (credit card, bank wire, or electronic transfer) within 5 to 10 business days, depending on your financial institution.

5. Contact Information

For questions or assistance regarding refunds, cancellations, or cohort transfers, please contact:

• Department: Admissions & Financial Coordination Desk
• Entity: Luno Foundations Library Sdn. Bhd.
• Address: Office 8, 24 Example Avenue, Kuala Lumpur 00000, Malaysia
• Email: contact@smart-axisbase.click
• Phone: +60 3 0000 2180